Frequently Asked Questions — Motorbike Rental on Phu Quoc

The fastest way is WhatsApp — message us at +84 94 852 31 39 with your rental dates, preferred bike model, and delivery location (hotel name, airport, or address). We confirm availability and calculate the total price within 5 minutes during daytime hours and 15 minutes at night. Alternatively, you can fill out the booking form on our website and we will contact you within 30 minutes. No advance payment, no online booking fee, and no account creation is required. You pay in cash upon delivery of the bike.

Only a photo of your passport's first page (the page with your photo and personal details). Our courier takes a quick photo on their phone at the time of delivery. This image is stored securely only during the rental period and is permanently deleted the moment you return the bike. Your original passport remains in your possession at all times — we never hold physical passports as collateral. No cash deposit is required under any circumstances.

During the regular season (March through November), same-day booking is almost always available for any model in our fleet. Message us on WhatsApp and we can typically deliver a bike within 30-60 minutes. During peak tourist season (December through February), especially around Christmas, New Year, and Vietnamese Lunar New Year (Tet), popular models like the Honda Vision and AirBlade can be fully booked out. We recommend reserving 3-7 days in advance during these months to guarantee your preferred model.

Yes, extensions are easy and encouraged. Simply send us a WhatsApp message and we will confirm the extension immediately. If extending your rental moves you into a longer pricing bracket (for example, from 5 days to 10 days), we automatically recalculate your entire rental at the weekly rate — saving you money on the days you already used. No paperwork, no re-signing, no additional deposit. Many customers start with a few days and end up extending to a week or even a month once they discover how enjoyable island riding is.

Absolutely — free bike swaps are one of our unique service features. If you rented a Honda Vision and realize you need more storage for tandem riding, or you started on a Wave and decide you prefer an automatic, simply message us. We will deliver the replacement bike to your current location and collect the original — no charge for the swap itself. We only adjust the daily rate difference for the remaining days of your rental. This flexibility is especially valued by first-time visitors who are not sure what they need until they experience Phu Quoc's roads.

No. GoBike Phu Quoc operates on a trust-based system — we never require a cash deposit, credit card authorization, or any form of financial collateral. Many rental shops on Phu Quoc demand deposits of $50-$200 or even hold your physical passport, but we believe this creates unnecessary friction and distrust. A simple photo of your passport page is all we need. This no-deposit policy has been in place since our founding in 2020, serving over 3,000 customers without incident, and is consistently cited in our five-star reviews as a key reason customers choose us over competitors.

Absolutely not. The price published on our website is the exact total you pay — nothing more. Every rental includes the bike, two quality helmets, one liter of fuel pre-filled in the tank, a raincoat, a handlebar phone holder, free delivery to any location on Phu Quoc, free return pickup, and unlimited 24/7 roadside assistance via WhatsApp and phone. There are no insurance surcharges, cleaning fees, administrative costs, processing charges, fuel deposits, or any other add-on fees. Transparent, all-inclusive pricing is a core principle of our business.

We accept cash in Vietnamese Dong (VND) at face value and US Dollars (USD) at the current market exchange rate (approximately 25,000 VND per $1). For monthly or longer rentals, bank transfer to our Vietnamese bank account is also available — we provide the details via WhatsApp after booking. All payments are made at the time of delivery when our courier hands you the keys. No advance payment, online payment, or credit card transaction is required at any stage of the booking process.

Yes, significant discounts apply automatically based on rental duration. Rent for 7 or more days and save 10% off the daily rate. Rent for 30 or more days and save 20%. Rent for 3 months or longer and save 30% — our best rate. For example, a Honda Vision that costs 150,000 VND per day drops to just 2,500,000 VND per month ($100, or $3.33/day) and 2,000,000 VND per month ($80, or $2.67/day) for 3+ month rentals. If you initially book a shorter period and later extend, we recalculate the entire duration at the better rate.

The Honda Wave 110 is our most affordable option at 100,000 VND per day (approximately $4 USD). Weekly rate: 600,000 VND ($24). Monthly rate: 1,800,000 VND ($72). Three-month rate: 1,400,000 VND per month ($56). The Wave is a semi-automatic with four foot-shifted gears (no hand clutch) and the most efficient fuel consumption of any bike on the island at just 1.3 liters per 100 km. It is the same bike Vietnamese locals ride daily, renowned for its legendary reliability and near-zero maintenance costs.

Officially, Vietnamese law requires an International Driving Permit (IDP) category A for motorbikes with engines over 50 cubic centimeters — and all tourist-rental scooters on Phu Quoc are 110-150cc. In practice, police checkpoints on Phu Quoc are considerably less frequent than in mainland cities like Ho Chi Minh City or Hanoi, but they do occur — particularly during the busy December through February peak season and around major holidays. If stopped without a valid license, the fine ranges from 500,000 to 1,000,000 VND ($20-$40). More critically, riding without an IDP may void your travel insurance coverage for motorbike-related injuries or accidents. We strongly recommend obtaining an IDP from your home country before traveling — it typically costs $15-$25 and takes a few days to process.

Yes, Phu Quoc is widely considered one of the safest places in all of Vietnam for motorbike riding, especially for tourists. Traffic density is a tiny fraction of what you find in Ho Chi Minh City or Hanoi — the island has fewer vehicles, wider main roads, and a noticeably more relaxed driving culture. Speed limits are 40 km/h in Duong Dong town and 60 km/h on open roads. We provide quality helmets with every rental and recommend wearing them at all times. The main precautions are: avoid riding after drinking (zero-tolerance alcohol law), be cautious on sandy patches near beaches and after rain, and avoid unfamiliar unlit roads at night. Over 3,000 tourists have rented from us since 2020 and serious incidents are extremely rare.

Yes, every GoBike motorbike carries Vietnamese mandatory third-party liability insurance at no extra cost. This insurance covers damage you may cause to other people and their property in the event of an accident. However, it does not cover your own personal injuries, medical expenses, or damage to the rented bike itself. For comprehensive personal protection, we strongly recommend purchasing travel medical insurance with explicit motorbike coverage before your trip. Such policies typically cost $1-3 per day from providers like World Nomads, SafetyWing, or Allianz and cover hospitalization, medical evacuation, and emergency treatment related to motorbike incidents.

The maximum speed for motorbikes is 40 kilometers per hour within built-up areas (Duong Dong town, villages, near schools and markets) and 60 kilometers per hour on open roads between towns. Speeding fines start from 300,000 VND ($12) and increase with the severity of the violation. On Phu Quoc, there is genuinely very little reason to speed — the entire island is only 50 km long and 28 km wide, so even the most distant attraction is under one hour away at a comfortable 40-50 km/h cruising speed. Riding at a relaxed pace also lets you enjoy the stunning coastal and jungle scenery.

First and most importantly: stop immediately and do not leave the scene. Check yourself and any other people involved for injuries. If anyone is hurt, call 115 for an ambulance. For police assistance with significant accidents, call 113. Then call our 24/7 hotline at +84 94 852 31 39 — we can provide translation help, communicate with police or hospital staff on your behalf, arrange a replacement bike, and guide you through the process step by step. Document everything: take photos of the scene, vehicle positions, damage, and injuries. Exchange information with the other party if applicable, but do not admit fault or sign any documents you do not fully understand. Contact your travel insurance provider as soon as practical to initiate a claim.

Yes, 100% free with no conditions. We deliver your motorbike to any address on Phu Quoc Island — the international airport terminal, your hotel lobby, a beachside restaurant, a private Airbnb villa, or any other location you specify. This service operates 24 hours a day, 7 days a week, including holidays, weekends, and late-night hours. There is no minimum rental duration required for free delivery, no distance surcharge for remote locations like Ganh Dau or An Thoi, and no extra charge for deliveries between 10 PM and 6 AM. Return pickup from any location is equally free. We have never charged for delivery since our founding in 2020 and never will.

Airport delivery is our specialty and our most popular service. Share your flight number and expected arrival time via WhatsApp, and we will track your flight in real time using aviation monitoring services. When your plane lands, our courier begins riding to the airport. By the time you collect your luggage and walk through the arrivals exit, our courier will be standing nearby with your motorbike, two helmets, a full liter of fuel, and a card with your name. The handover takes about 5 minutes, and you ride directly from the airport to wherever you want to go. This service works for all flight times — including arrivals at 1 AM, 3 AM, or any other hour — with zero extra charge.

Anywhere on Phu Quoc that is convenient for you. The most common method is a hotel pickup: WhatsApp us approximately 2 hours before your desired return time, tell us where you will be, and our courier arrives to collect the bike. The process takes about 2 minutes — a quick visual inspection, key handover, and your passport photo is deleted. For airport departures, you have two options: ride the bike to the airport parking area yourself and hand the keys to our waiting courier, or have us pick up the bike from your hotel before you head to the airport by taxi. In all cases, return pickup is completely free.

Delivery times depend on your location relative to our base in Duong Dong. Town center: 10-15 minutes. Long Beach hotel zone: 20-30 minutes. Ong Lang Beach area: 25-35 minutes. Phu Quoc Airport, An Thoi (south), or Ganh Dau (north): 40-50 minutes. For pre-booked deliveries arranged at least 2 hours in advance, we guarantee arrival at your exact specified time. For urgent same-day requests, we aim to have a bike at your location within 30-60 minutes depending on distance and current fleet availability.

Call our 24/7 hotline at +84 94 852 31 39 or message us on WhatsApp. Our in-house mechanic will ride to your location within 30-60 minutes, depending on where you are on the island. If the issue is a mechanical fault (not caused by rider damage or misuse), the repair is completely free of charge. Common problems like flat tires, dead batteries, or minor electrical issues are typically resolved on the spot in 15-30 minutes. If the bike cannot be repaired at your location, we will deliver a free replacement bike to you and tow the original back to our workshop. Your rental period continues uninterrupted — there is no charge for downtime, and you are never left stranded without transport.